Shipping and Handling (U.S. and Canada only): $4.50 per order. We combine shipping, i.e. the customer pays $4.50 no matter how many medical bracelets, medical anklets, earrings or other jewelry purchased.
Shipping and handling costs include first-class United States Postal Service postage, delivery confirmation fee, shipping envelope or box, packing materials, completion of required postal forms, processing transactions, ordering the medical alert tag or medical alert charm from engraver, preparation of and materials for packing invoices and payment receipts, and inventory control.
Postal Insurance: We recommend clients purchase postal insurance (see rates below). We are not responsible for merchandise lost or damaged once it leaves our possession. If clients do not opt for postal insurance, the client assumes all risk of loss or damage by the United States Postal Service. If you want postal insurance added to your order, type "add postal insurance" in the "Message to Vendor" box on the check-out form.
Postal Insurance Rates: United States Postal Service insurance rates are:
For amounts totaling $1.00 to $50.00: $1.75.
For amounts totaling $51.00 to $100.00: $2.35
Add $1.00 for each $50.00 increment over $100.00.
Priority Mail: $7.50 per flat rate envelope in the Continental United States. $9.95 for U.S. orders outside the Continental United States. International Priority Mail service, if available, for international orders will be calculated according to USPS rates and adjusted accordingly on the order form. Customers wanting Priority Mail service must indicate so on the check-out form.
Express Mail for U.S.: $20.00 per flat rate envelope. If a larger package is needed, the rate could be more. International Express Mail service and other international shipping options are calculated according to USPS rates and adjusted accordingly on the order form. International customers be sure to indicate your preferred shipping service.
Other Shipping Services: Indicate in the "Message to Merchant" section on the check-out form if you prefer another shipping service or upgraded shipping service. We will calculate the costs and debit your credit card accordingly.
International Shipments: International shipments are limited mostly to
Customers from other countries wishing to purchase medical jewelry may CONTACT US to determine if we can ship to your country and the cost to do so.
Shipping Schedule: We ship to customers on Friday or Saturday the week after the order is placed, except postal holidays, in which case, the following business day. ORDERS MUST BE ACCURATELY PLACED BY 5:00 P.M. ON THURSDAY FOR SHIPMENT THE FOLLOWING WEEK.
If you have a deadline or need to change your order, E-MAIL US immediately or call 1-954-525-6995, 10:00 A.M. to 7:00 P.M., daily, Eastern time. To prevent delays, make sure your order (especially the size and engraving) and credit card number, INCLUDING the three digit security code on the reverse side of the credit card, have been submitted correctly and the shipping address is 100% accurate, including suite numbers, apartment numbers, etc.
After we ship orders, clients will receive an e-mail advising of the shipment date, the delivery confirmation number and, if applicable, the insurance receipt number.
The majority of shipments are received by the client within 3-5 mailing days after we ship. However, there are times when shipment is delayed by the United States Postal Service, and delivery could take longer. If, after 30 days, you have not received your order, contact the United States Postal Service directly (www.usps.com), and provide the delivery confirmation number and, if applicable, the insurance receipt number. We retain all original receipts from the United States Postal Service so if a customer should need a receipt, it is readily available. Thankfully, we have never experienced a lost or damaged package.
Purchasing delivery confirmation ensures customers and credit card companies that orders were shipped, the place and date of shipment, and the ability to track the order on line at www.usps.com.
If paying by personal check, PayPal e-check or United States Postal Service Money Order, we hold engraving orders and shipment until funds clear the bank. Clearance can take up to 10 business days. We will contact you via e-mail when the check or USPS money order arrives and when it clears the bank.
