Contact Us

Contact Customer Service:

1. How Do I Place An Online Order?  You may place your Online Order by visiting our shopping cart.  Please be sure to include all required information so your order is processed quickly.  
2. When Will I Receive My Order?  Once we receive your order and it is processed you will receive an email confirmation, usually within 24 hours.  We ship Perishable Items on Mondays and Tuesdays unless one of those days fall on a Holiday.  Weeks with high volume we will use Wednesday as a shipping day also.  You will receive your order within 2 -3 days.  We ship Non Perishable Items 24 hours after we receieve your order.  Please allow 7-10 days to receive Non Perishable Items.
3. Do You Ship Minnows?  Not at this time. You may order minnows online and pay for minnows online, however, you must pick the minnows up at the Bait Stop.
4. Do You Ship Night Crawlers and Worms?  Yes, we ship Night Crawlers, Worms, Spikes, Moussee Grubs and Wax Worms, along with other products found in our Online Catalog.
5. What If My Bait Is Not Alive When I Receive It?  Please call our Customer Service Line immediately, within 24hrs if you have any questions or concerns.  We cannot offer refunds due to your package consisting of Live Bait, but we will send out a new package immediately.
6. Where Do You Ship?  We ship within the United States only.  Since most items are perishable, shipping outside the United States would cost a great deal more to the customer.
7. What If I Need Minnows?  Please contact Customer Service for a price quote.  You may order Minnows to be picked up at our local shop only.
8. How Are The Perishable Items Shipped?  All perishable items are shipped in a cooler and well packed depending on weather - wax worms,spikes & mousee’s do not require a cooler during the winter months.
9. What Shipping Options Do I Have?  We use UPS for perishable and non perishable items.  We use USPS Priority for Wisconsin - Illinois - Minnesota residents and other states.  We may use USPS as we see fit.
10. What Payment Methods Do You Accept?  We accept all Major Credit Cards, USPS Money Orders and Personal Checks.  We will only accept cash if you are picking your item up at the Bait Stop. You still can use the shopping cart for your Mail In Order - Select your payment method, Print the order and mail to Da BaitStop - W18634 County Rd Q - Wittenberg - Wis - 54499