Our Returns and Exchange Policy

We offer returns or exchanges only on items that have NOT been worn or do not show signs of wear, within 30 days of date purchased. Sale items can only be returned for store credit or exchange.

If you have worn them out, even for just one night...that’s wear.

If the soles show signs of wear or if there is excessive creasing across the toe box...that is wear.

Please fill out the form included in your box if you can - without a doubt - say that they’ve not been worn outside the house and they have no signs of wear on the upper. Send them back to the address on the form, with everything filled out (name, address, phone, reason for returning or exchanging).

If you are exchanging them, as soon as we receive the first pair back, we’ll ship out the pair you’re asking for. If it’s more money, we will charge your card. However, we don’t charge shipping for exchanges (unless you want it there sooner, and then we will charge you the rate for how you would like it shipped). Please make sure to include your name, address and phone number inside the package.

Include a copy of your invoice and credit card receipt (BUT
 NOT CREDIT CARD NUMBER) for both exchanges or returns.

Most manufacturers offer a 6 month manufacturing defect warranty, while this does not cover wear and tear items, we are happy to evaluate the shoe within 6 months of purchase to determine if there was a defect present at the time the shoe was manufactured that warranties repair or replacement if not repairable.

Normal wear and tear items are not covered under most warranties, however, if you send us a photo we may be able to recommend a solution or refer you to a repair service. You are also welcome to contact the manufacturer directly if it has been more than 6 months. We do not cover inbound shipping costs on repairs, replacements, returns, or exchanges, but we do cover the cost of shipping the new or repaired product back to you.

Children’s shoes are evaluated for manufacturing assembly defects within 60 days of purchase only.

We recommend Nob Hill Shoe Repair at NW 21st & Glisan, Hollywood Shoe Repair at NE 44th & Sandy, or Derek’s Shoe Repair in Morgan’s Alley at SW Broadway & Alder. Call or Visit any of our stores for a more complete list of Cobblers in other parts of town.