FAQ
|
Do you ship on the same day that the order is placed ?
|
|
|
No we do not ship same day. Your order is confirmed within 24 hours of being placed and this confirmation will confirm the method of shipping, the cost of S & H, the shipping date and when you will receive the package. The order however is normally shipped the day after confirmation.
|
|
|
I have noticed in the Method of Shipping selection that Next Day is available. Does this mean that you will ship the next day or is this Overnight Air shipping?
|
|
|
Next Day shipping refers to DHL Overnight Air shipping and does not mean that we will ship the day after the order is placed.
|
|
|
Should I order online or by fax?
|
|
|
It is always preferable to place order online as there is far less chance of error and you can check the order status online furthermore the order turnaround time is faster and once the order is shipped you will receive tracking information per email whereas fax orders are subject to delays due to manual S & H calculations which slow down the process and tracking information is not automatically available.
|
|
|
Is this a secure site?
|
|
|
Yes our server is secure. When you reach the stage of submitting your credit card details you will notice the secure lock on the lower right hand corner of your browser.
|
|
|
At what stage is my credit card charged?
|
|
|
We usualy only process your credit card on the day before shipping.
|
|
|
What happens to my credit card information after I place the order?
|
|
|
Your credit card number is automatically removed from the server after we confirm the order and we also shred all hard copies of this information.
|
|
|
How do I know how much the shipping and handling for my order will amount to?
|
|
|
Shipping and Handling charges depend on the content and size of the order and the destination it has to be shipped to. Indications of these costs can be found on the Shipping policy page however the final charge may vary and this will be shown on the final confirmation prior to processing the order for shipping.
|
|
|
Can I change my order after it has been finally confirmed?
|
|
|
Yes your order can be changed however this has to be done by means of email or by phone as due to the software involved once the order is confirmed we are unable to adjust what is seen on the online confirmation form. Changes also have to be made prior to the shipping date confirmed.
|
|
|
Do you ship perishables Ground or do you only ship Overnight Air?
|
|
|
Perishables such as Sausage and Pies are only shipped Overnight Air with the exception of shipping within the states of North Carolina, South Carolina, Southern Virginia and Eastern Georgia as these areas are guaranteed overnight when using UPS Ground.
|
|
|
I wish to order Biltong how will you ship this?
|
|
|
We allow Biltong a maximum 14 day transit period and as most of the states fall into this time frame for ground shipping we normally ship Biltong UPS Ground.
|
|
|
I wish to place a large mixed order of perishables and non-perishables. Which method of shipping should I select?
|
|
|
Select Ground shipping and then simply leave a message in the comments box indicating that we should split the order if this is a less expensive option than shipping the entire order by Overnight Air.
If you request Next Day shipping without any comments then we will assume that this is what you want and we will ship the entire order accordingly. |
|
|
I wish to order wine can you ship this out of state?
|
|
|
No due to the legal complexities at this stage we are unable to ship wine outside of North Carolina
|
|
|
What are your retail store hours in Matthews, NC?
|
|
|
Our store hours in Matthews are 9am to 5pm (EST) Monday to Friday and 10am to 4pm on Saturdays (Closed on Sundays)
|