Shipping Policy
SHIPPING DISCLAIMER & RATES
We make use of independent carriers and are not responsible for any shipping delays caused as a result of the carriers actions.
Shipping rates are determined by your choice of product, weight of the order and the destination zip code.
We attempt to expedite all orders as soon as possible however please note that we DO NOT ship orders on the same day as placed. Shipping Date, Method and Carrier as well as relevant S & H charges are confirmed 24 hours after the order has been submitted and shipping will normally take place the first business day after final confirmation.
The "Next Day" method of shipping choice offered refers to shipping "Overnight Air" and does not mean that your order will be shipped or be delivered by the next day.
UPS do not ship to P.O. Box numbers and no liability is accepted by the shipper for orders not received or not received on time due to the provision of an incorrect mailing address.
The carriers may charge up to $10.00 for address corrections and in the event of an incorrectly submitted address these additional charges will be billed to the purchaser. Please ensure that you have included a full and complete physical shipping address along with business name if the order is to be shipped to your place of work.
Next Day Air delivery must be selected for all perishables such as Boerewors, Pork Bangers, Lamb Chops, Sausage Rolls, Meat Pies and Kipper orders as these products are shipped frozen for delivery the next day. (Next Day Ground shipping which is 50% cheaper than Air is available from Charlotte NC to the following destinations: All of NC, SC, south as far as Atlanta & Macon GA, north as far as Virginia Beach, Norfolk, Charlottesville and Richmond VA, and as far west as Knoxville TN) Please also ensure that someone is available at the shipping address submitted to receive and sign for the package.
S & H RATES:
The S & H rates indicated below are GUIDELINES ONLY and may vary based on destination, carrier and method of shipping.
S & H for Standard Overnight Air is a base cost of $25.00 and then add $3.00 for each additional lb.
The rate for Ground shipping is $8.95 for the first lb and then add $0.50 for each additional lb.
If an order is deemed as undeliverable by the carrier and returned then any return shipping costs incurred will be billed to the purchaser.