This step by step guide gives you the five tools to recognize the real problem and helps you and the other people you work with determine the outcome you're seeking. In this workbook style book you'll practice not only these first 2 steps to solving a problem but you'll also work on coming up with solutions, determining the best solutions and putting them into action. Discovering the real problem allows you to solve the real problem so you and your colleagues don't have to solve it again and again! by Sandy Pokras